What are Cookies and how are they used?
A cookie is a small text file that is stored on your device that consists of letters and numbers. The security settings of your web browser must be configured in order for this file to be stored on your device. Once this file is created, it helps us and our service providers analyse web traffic to better understand how you use our website. Cookies also provide web applications with the ability to record your website preferences in order to provide a customised browsing experience. Cookies can easily be removed from your device via your web browser cache settings.
Like most companies, we also use tracking technologies such as Google Analytics to understand how customers are referred to our website, the type of device and browser including which pages are visited and other generalised information to help us analyse webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and is retained by Google for a period of 14 months before it expires.
Overall, cookies help us provide you with a better service by enabling us to monitor which pages you find useful and which you do not. Cookies do not give us access to your computer. Every internet browser has the ability to delete cookies and also allows you to change the security settings for handling of cookies. These steps are different for every web browser and sometimes change as browser updates are released. We recommend you use Google to search for 'How to Remove Cookies from ...' and include the name of your web browser eg. Microsoft Edge, Google Chrome, Apple Safari etc.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the functionality of our website. For example, session cookies enable you to log into secure areas of our website and use a shopping cart or make use of payment services. These cookies may also include system administration including traffic monitoring to prevent fraudulent activity and to improve service security.
- Analytical/performance cookies. We employ Google Analytics on our website which helps us to recognise and count the number of visitors and determine how visitors move around our website whilst using it. This information helps us to improve the functionality of our website including which pages are useful and if users are able to find the products and information they require.
- Functionality cookies. They are used to customise the user experience of our website. An example might be recording your customer number in a cookie on your device, so that when you visit our website in the future, we are able to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes for which we use them below.
Cookies used by our website.
Google reCAPTCHA Cookies.
Our website uses a session cookie to facilitate actions such as adding items to a shopping cart, storing any order information you provide for an order such as your name and address as well as any setting choices you make during your visit on our website. Session cookies are not retained on your device like regular cookies. A session cookie is deleted once you close your web browser. Alternatively, if you choose to create a customer account on our website, any information you provide will be stored in a private database on our website. This information is not shared with 3rd parties and you can request for this account be deleted at any time. We do not store or handle any credit card information on our website. Paypal is the service provider responsible for the capture and processing of credit card information on our website.
If you are unsure about this policy or have any questions, please feel free to contact us. This policy may be amended from time to time as technologies are added or removed from the website.